Being an Employee-Centric Organization with Kent Johnson of Baltimore Country Club
On this episode of the Hospitality Leaders podcast, I’m joined by Kent Johnson, General Manager/COO of Baltimore Country Club, for an inspiring conversation about his employee-centric organization. Listening to this conversation makes it clear why the BCC is regularly found on “Best Places to Work” lists year after year.
When Covid hit, the leadership team was unsure of the future like everyone else. There was a state-mandated shut down on March 16, and Kent and his team implemented their first program on March 17: carry-out meals. Throughout the pandemic, they continued to be creative with their offerings to the community. They didn’t lay off any staff, and everyone got paid whether they worked or not.
Coming out of Covid, everyone was faced with the Great Resignation. BCC had trouble attracting talent like everyone else, despite the fact that their pay was above average. Kent hired a PR firm to get the word out, and it worked, getting them back to being fully staffed.
Kent understands the temporary status for many hospitality workers. Unlike many organizations, BCC believes that a team member going on to bigger and better things is a win for everybody.
They encourage growth. It’s outstanding.
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