Harnessing Creative Energy with Dan Pelson of AREA15
On this episode of the Hospitality Leaders podcast, I’m joined by Dan Pelson, Chief Operating Officer at AREA15 in Las Vegas.
Dan’s establishment is right at home in the flashy, high-energy city of Las Vegas. The facility boasts a unique experience that can’t fully be put into words, and Dan himself says the best way to understand it is to experience it first-hand.
An organization like this couldn’t exist without having creative energy built into the foundation of the business culture. Dan and his fellow leaders meet constantly with potential vendors to try and find new and exciting ways to deliver a one-of-a-kind guest experience, but that creativity goes all the way to ground level. Dan seeks out employees who have quick-footed adaptability and who are willing to go above and beyond to interface with customers on a personal level.
To Dan, the appeal of his business is its uniqueness, and so his team has to maintain that appeal in their guest interactions. Encouraging a creative approach to problem solving and customer engagement has created an environment where, from a guest perspective, every element of AREA15 is consistent in its creative approach to hospitality.
AREA15 - LinkedIn
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