Creating Unforgettable Experiences with Rob Wimpfheimer of Ruth’s Chris Steakhouse at Harrah's Las Vegas
Today I’m joined by Rob Wimpfheimer, General Manager of Ruth’s Chris Steakhouse at Harrah’s in Las Vegas.
Rob is a seasoned hospitality veteran, getting his start as a bartender in Chicago when he was in his early 20s. Rob’s knack for customer service impressed his bosses, who quickly promoted him to restaurant manager. A company transfer to Las Vegas and a few restaurant jobs later, Rob now finds himself running the Ruth's Chris at Harrah’s with over 20 years of management experience.
Rob’s passion for creating unique and memorable guest experiences puts him right at home in Las Vegas. Even though Ruth’s Chris is a chain restaurant with locations all over the country, that doesn’t stop Rob from making his restaurant stand out. He balances familiarity and comfort with a focus on the spectacular to create a guest experience that is both welcoming and exceptional.
In a city with so many establishments fighting for guests’ attention, Rob’s philosophy of service trusts word-of-mouth marketing. If he ensures his customers walk away feeling cared for and attended to, they’ll make sure all their friends know where to go next time they’re looking for a Vegas dinner.
Rob Wimpfheimer - Facebook
Ruth’s Chris Steakhouse - LinkedIn
Harrah’s Las Vegas - LinkedIn
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