The Future of Hospitality Talent with Stowe Shoemaker of UNLV William F. Harrah College of Hospitality
I’m joined today by Stowe Shoemaker, Dean at the UNLV William F. Harrah College of Hospitality, to hear about some of the ways that UNLV is pushing the hospitality industry forward through education.
The most striking factor about the hospitality education program that Stowe runs, is that it’s not simply tacked on to the business school curriculum like so many similar programs around the country. While business knowledge is an important part of leading any hotel or restaurant, what sets Stowe’s program apart is its emphasis on service, the lifeblood of the hospitality industry. Stowe is far more interested in teaching his students how to excel at customer service. The numbers game that comes with running a business comes secondary to that education.
This is driving a change in the hospitality culture. Students of the program are attracted to the course because of their passion for service and hospitality, not because they’re looking for an entry-level job. Being a dishwasher isn’t just a job, but part of a rotational internship meant to provide a holistic education in hospitality.
These future leaders are learning to embody the spirit of the industry they love.
UNLV - LinkedIn
William F. Harrah College of Hospitality - LinkedIn
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