Compounding Recognition with Hector Pachon of Ramada Plaza Marco Polo Beach Resort
On today’s episode, I’m joined by Hector Pachon, General Manager at the Ramada Plaza Marco Polo Beach Resort.
Hector has sought to learn from his leaders throughout his career. So when he finally moved into a management position himself, he had already honed some of the necessary leadership skills. One of the most important principles he learned was the value of keeping up staff morale. To accomplish this, Hector employs a tactic of compounding recognition, which includes several core foundational ideas:
Make praise and recognition a daily practice.
Engage in regular morale-boosting activities, not just periodic events.
Prove yourself as a knowledgeable and trustworthy leader by doing grunt work alongside your staff regularly.
Express continual gratitude for the work your staff accomplishes.
By showing regular appreciation for his team, Hector is able to compound the motivation of his staff over time, producing an outstanding workforce dedicated to going above and beyond for the sake of their guests.
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