The Value of Tech Adoption in Hospitality with Josiah Mackenzie, Publisher at HotelOperations.com
On today’s episode, I’m joined by Josiah Mackenzie, Publisher at HotelOperations.com, for a conversation about the impact that the implementation of new technology has on the hospitality industry.
Though he no longer lives on the operations side of hospitality, Josiah’s early work was a crash course in everything the industry has to offer. Working for a small property in California, his role required him to check in guests, change bedsheets, make drinks and manage the business’ social media. It was that experience that caused Josiah to shift to an operational advisory role, analyzing hotel operations and thinking about ways they could be made better.
His current focus is hospitality’s adoption of technology. The tech sphere is rapidly evolving and hotels have to be careful about how they implement this new tech in order to keep a competitive advantage. Adopting the right tools, in conjunction with the right people and processes, requires an outstanding knowledge of your own organization's strengths and weaknesses.
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