Building a Workplace Community with Katie Stump at The Greens Country Club
On this episode, I’m joined by Katie Stump, General Manager and Human Resource Director at The Greens Country Club, to hear how she’s cultivating a community consisting of both guests and staff.
Katie is a hospitality leader through and through. She came through culinary school at a young age and began work in the food service industry almost immediately after. From line cook to general manager in a fine dining steakhouse, the skills Katie gained eventually led her to manage both operations and human resources at The Greens Country Club.
While many hospitality leaders build community within their team, Katie takes it a step further by including her guests in that communal atmosphere. She connects leaders to customers in order to forge meaningful relationships. This gives the club a familial energy that lets both guests and staff feel involved in the full hospitality experience.
It’s an outstanding way to create an open and welcoming environment.
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#hospitality #Foodservice
