Creating Value at Every Level with Hartmut Ott of San Diego Mission Bay Resort
On this episode of the Hospitality Leaders podcast, I’m joined by Hartmut Ott, General Manager of San Diego Mission Bay Resort.
In the wake of global inflation and supply chain problems, both of which are increasing the cost of doing business, Hartmut has had to raise prices at his hotel. To entice customers to spend those extra dollars, Hartmut has sought to increase the perception of value in tandem with the increase in price. This can be done in small ways, like extra amenities in guests’ rooms or complimentary sides served alongside expensive entrees. It can also be done by providing unique value propositions that enhance the guest experience in a way that’s unique to their needs.
Creating these unique value propositions requires commitment from a dedicated team, so a big part of increasing value for the guests entails increasing value for the staff. Hartmut works to make his team’s jobs easier and more enjoyable in every way he can. He seeks to provide extra services for them, like onsite childcare, as if they were guests in his hotel.
This holistic approach to value is an outstanding way to ensure that every dollar spent and every hour worked is creating greater business opportunities.
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