Building Trust and Creating Buy-In with Matt Scovill of Bacchanal Buffet
On this episode of the Hospitality Leaders podcast, I’m joined by Matt Scovill, Executive Chef at Bacchanal Buffet in Las Vegas.
Matt has a clear love for the art of craft food and for providing a high-quality culinary experience for his guests. He tries to impart that same passion to his team and create complete buy-in for the company vision. He does this by encouraging creativity and giving his staff constant opportunities to see the impact of their work.
The structure of Matt’s kitchen puts his fellow chefs right in front of his restaurant’s patrons so that everyone gets some facetime with the guests they serve. Hearing praise directly from a guest is a powerful motivator, and it’s an outstanding way to build unity and keep morale high.
That praise means much more when chefs are allowed to take ownership of their work and to be involved in the making of the menu. Matt encourages his team to experiment in the kitchen; coming up with new ideas that help create future menus. It keeps his team invested in providing consistent quality work, day after day. While most kitchens are plagued by employee burnout, Matt’s team comes to work every day energized by the environment he has created.
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