The Future of Hospitality with Andrea Foster of Marcus Hotels & Resorts and EVPassport
In today’s conversation, I’m joined by Andrea Foster, Senior Vice President of Development at Marcus Hotels and Resorts and Advisory Board Member at EVPassport.
Andrea is a hospitality veteran; she started her guest service journey working in her parents’ ice-cream shop when she was just 11 years old. Her experience in the industry has allowed her to notice changing trends that are setting the hospitality world on a different course. To be successful, leaders in the industry have to adapt to this new landscape.
Andrea proposes several ways to stay on course in these changing times:
Embrace new technologies, like electric car charging stations.
Learn to meet guests’ needs in a way that doesn’t overburden team members.
Advocate for the internal development of associates.
Create mentorship opportunities for your staff.
Prioritize diversity and inclusion efforts.
Provide diverse visibility in leadership.
Maintain a willingness to learn new skills throughout your career.
In an industry that can be brutally unpredictable, Andrea’s words of wisdom offer an opportunity for leaders at all levels to stay on the front foot.
EVPassport - LinkedIn
Marcus Hotels and Resorts - LinkedIn
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