5 Words Every Employee Should Know
On today’s episode, I’m joined by Michael Shindler, President at Four Corners Advisors, Inc., to hear him expand on an article he published, entitled Five Words.
The first phase of Michael’s career revolved around his work as a commercial real estate lawyer, which eventually brought him into contact with Hyatt, where he became their General Counsel. A few moves to various resort and hotel roles led Michael to launch his own consulting firm, Four Corners.
Michael has the legal background and the hospitality experience to be an outstanding authority on leadership within the industry, and the principles he outlines in Five Words apply to nearly all employer-employee relationships: Access, Authority, Accountability, Incentive and Motivation.
To gain the trust of their team and bring their organization success, Michael encourages fellow hospitality leaders to internalize these words and implement them in meaningful company policies that encourage open communication between leadership and staff.
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