Diversity Is a Superpower! with Karen Totaro at Huntington Place - Detroit (ASM Global)
On today’s episode, I’m joined by Karen Totaro, General Manager at Huntington Place - Detroit (ASM Global), for a conversation on how diversity strengthens hospitality organizations.
Karen’s foray into hospitality came in college, working at various arenas and stadiums. The excitement before a big event was almost tangible to her, and the thrill of hosting such an electric atmosphere drew her into the event industry where she’s been ever since.
Large events and conventions require a great team to be able to pull it all off, and Karen thinks that the team should embrace diversity to be successful. Different backgrounds and experiences bring in new perspectives and ideas, and having a diverse team means there’s a better chance a client can mesh well with someone on staff, whatever their background.
As Karen puts it, diversity is a superpower that elevates an organization to a new level of service.
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